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Terms & Conditions
These terms govern purchases made through the Zozia Beauty online store. They work alongside our Terms of Use, which cover general use of the website.Last updated: August 2026
Placing an Order
Adding items to your cart and checking out is an offer to purchase, not a confirmed sale. Orders are confirmed once placed — payment is collected in cash when your order arrives or when you pick it up. See our Order & Payment page for the full step-by-step process.
Pricing & Product Availability
Prices are shown at checkout and may change without notice. All products are subject to availability — if an item you’ve ordered is out of stock, we’ll let you know and offer a refund or alternative. We make every effort to keep product descriptions, images, and pricing accurate, but errors can occasionally happen; if we spot a pricing or listing error on your order, we’ll contact you before proceeding.
Payment
We currently accept cash payment only — paid when your order arrives by delivery, or in person when you pick it up. No online payment or advance verification is required. Full details are on our Order & Payment page.
Cancellations
You can cancel an order before payment at any time, and after payment as long as we haven’t started preparing it. See our Cancellation Policy for the full details.
Shipping & Delivery
We ship nationwide through trusted courier partners once your payment is confirmed. Estimated delivery times, processing time, and shipping fees are outlined on our Shipping & Delivery page.
Returns & Refunds
If something’s wrong with your order, our Return & Refund Policy explains what’s eligible for return, how to request one, and how refunds are sent back to you.
Product Authenticity
Every product we sell is genuine and sourced directly from the brand or an authorized supplier. We don’t sell counterfeit or unauthorized reproductions.
Limitation of Liability
To the fullest extent permitted by law, our liability for any order is limited to the amount you paid for that order. We’re not responsible for indirect or consequential losses, or for delays caused by circumstances outside our reasonable control, such as courier disruptions.
Changes to These Terms
We may update these Terms & Conditions from time to time; changes take effect once posted here. Orders already placed are governed by the terms in effect at the time of purchase.
Questions about an order?
Message us on Facebook Messenger or email zoziabeauty26@gmail.com with your order number.