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Shipping & Delivery
We ship nationwide across the Philippines. Here’s how order processing, delivery timelines, and tracking work — or choose Local Pickup at checkout to skip delivery entirely.
Where We Ship
We deliver nationwide — Metro Manila, Luzon, Visayas, and Mindanao — through trusted local courier partners. Every order ships from our store in Butuan City, so destinations within Mindanao generally arrive fastest; see the estimates below.
Processing Time
Orders are prepared within 1–2 business days after you place your order — see our Order & Payment page for how payment and pickup work. Orders placed on weekends or holidays are processed on the next business day.
Estimated Delivery Times
Once your order ships, delivery generally takes:
Mindanao
1–5 business days
Visayas
3–7 business days
Metro Manila
3–7 business days
Luzon (outside Metro Manila)
3–7 business days
Remote / island areas
5–6 business days
Estimates start from the day your order ships, not the order date, and don’t include processing time above. Peak seasons, holidays, and weather disruptions can add extra days.
Shipping Fees
Shipping fees are calculated automatically at checkout based on your delivery address, so you’ll always see the exact cost before you pay. Prefer to skip delivery entirely? Select Local Pickup at checkout to collect your order for free from our Butuan City store.
Tracking Your Order
As soon as your order is handed to the courier, we’ll send your tracking number and a link to follow its progress — by email, and on Facebook Messenger too.
Double-check your shipping address at checkout — we ship to exactly what’s entered there. Message us with your order number right away if you need to correct it before your order ships.
Delayed or Undelivered Packages
If your order hasn’t arrived within the estimated window, message us your order number and we’ll follow up with the courier on your behalf. If a package is returned to us as undeliverable — for example, due to an incomplete address — we’ll reach out to arrange reshipment, which may involve an additional shipping fee.
Questions about your delivery?
Message us on Facebook Messenger or email zoziabeauty26@gmail.com with your order number.