Return & Refund Policy

Return Window

You have 7 days from the day your order is delivered to let us know about a return or a problem with your item. Message us your order number on Messenger within this window to get started. If you bought in person at our store, this window runs from your purchase date instead — see In-Store Purchases below.

What Can Be Returned

We accept returns for items that turn out to be:

• Defective or damaged
• Incorrect — not what you ordered
• Unopened, unused, and in their original packaging, if you’ve simply changed your mind

What Can’t Be Returned

Because they’re health and personal care products, we can’t accept returns of the following once they’ve been opened or used, for hygiene reasons:

• Skincare, makeup, and personal care items that have been opened, used, or have broken seals
• Items marked as final sale or clearance

This doesn’t apply if the item was defective, damaged, or incorrect when it arrived — those are always eligible for a return.

In-Store Purchases

Bought your item at our physical store without placing an online order first? Here’s how returns and refunds work for you — the eligibility rules above still apply, but the process is simpler since everything happens in person.

• You have 7 days from your purchase date to return an item — just bring it back to the store with your receipt or proof of purchase.
• No need to message ahead or send photos — we’ll inspect the item with you at the counter and sort it out on the spot.
• Refunds are issued the same way you paid: cash back if you paid cash, or to your GCash account if you paid via GCash.
• Prefer a replacement instead of a refund? Bring your receipt and we’ll exchange it on the spot, subject to stock availability.

How to Request a Return (Online Orders)

1. Message us on Messenger with your order number, the item, and the reason for the return.
2. If it turned out defective, damaged, or incorrect, please include a photo — it helps us sort things out faster.
3. We’ll confirm the return and let you know where to send the item back, or when to bring it to our Butuan City store if you picked it up.
4. Once we inspect it with you, we’ll confirm the approval and process your refund.

Refunds (Online Orders)

Once your return is approved, we’ll arrange your refund via GCash — just share the GCash account you’d like it sent to when we confirm your return on Messenger. Please allow a few business days for it to reflect in your account.

If the item arrived defective, damaged, or incorrect, we’ll also cover the cost of shipping it back to us.

Exchanges (Online Orders)

Prefer a replacement instead of a refund? Let us know when you message us — if the item was defective, damaged, or incorrect, we’ll have a replacement ready when you bring the original back.