Cancellation Policy

Before We Start Preparing It

You can cancel anytime before we start preparing your order — just message us your order number on Messenger and we’ll cancel it for you. Since payment is only collected in cash when your order arrives or when you pick it up, there’s nothing to refund if you cancel before then.

Once We’ve Started Preparing It

Need to cancel after your order is already being packed? Message us on Messenger with your order number and reason as soon as possible.

Once preparation has started, we may no longer be able to cancel — but reach out anyway, as it’s often still possible depending on how far along your order is.

Once It’s Picked Up or Shipped

Orders that have already been picked up or shipped can’t be cancelled. If there’s a problem afterward, our Refund and Returns Policy covers how to send it back.

Need to Change Something Instead?

Wrong size, shade, shipping address, or pickup date/time? Message us before we start preparing your order and we’ll update it for you — no need to cancel and reorder. See our Order & Payment page for how orders are placed and confirmed.

Refunds for Cancelled Orders

If you already paid in person and need to cancel, we’ll refund you via GCash — just share the account you’d like it sent to when you message us. Please allow a few business days for it to reflect in your account.